Digital-Marketing.pkDo you provide maintenance after launch? Yes. Every build includes a free bug-fix period, then an optional maintenance plan covering fixes, security updates, backups, monitoring and small changes. As a budgeting benchmark, Pakistani software houses publish annual maintenance at roughly 15 to 20 percent of the build cost.
What maintenance after launch covers
| Type | Examples |
|---|---|
| Corrective | Bug fixes, broken reports, failed syncs |
| Adaptive | Framework, Android or iOS updates; API changes from JazzCash or Meta |
| Preventive | Security patches, backups, uptime and SSL monitoring |
| Small enhancements | A new report, an extra field, another user role |
New modules are not maintenance. We quote them as separate work so your monthly plan stays predictable. Each plan states response times, what counts as urgent, and how many hours of small changes are included each month, so neither side argues about scope later.
What this means for your business
Software that is never updated decays. Gateways change their APIs, Meta revises WhatsApp rules, and an unpatched server is an easy target. Put maintenance in the budget from day one: on a PKR 300,000 system, the published 15 to 20 percent benchmark works out to about PKR 45,000 to 60,000 a year, before hosting.
Our software development cost guide lists the other running costs. SaaS platforms usually need a larger ongoing team, because paying customers notice every minute of downtime. Support terms are part of every custom software proposal we write.
Frequently asked questions
Can you maintain software another company built?
Often, yes. We start with a code review to check the stack, documentation and server setup, then say whether maintaining it makes sense or parts need rebuilding. You need full source code and server access, which is why source code ownership matters.
Is a maintenance plan compulsory?
No. You can run the software yourself or with another team. Most clients keep a plan because someone then checks backups and security updates every month.